Water Regulations


Posted 9/18/19

Residents on the above-named streets have reported cloudy and aerated water. This is quite likely a result of having to shut off the line on Melody Lane on Monday to repair a leak. According to WSO+, it can take several days for the water to clear and the lines to come back to pressure after a shut-down.

There is currently a leak at 15 Autumn Road. There could be intermittent water shut-offs until the leak is repaired. Thank you for your patience..

Please Note: Please note: It is important that all leaks be reported as soon as they are spotted. Please call a Commissioner, the Administrator or WSO+ as soon as you see something that could be a leak. If you see a wet spot in the road, near the side of the road or in someone’s yard, that looks like odd, stop and look at it. Water leaks typically manifest as a little bubbling area coming out of the ground.

Our system is fragile and old. Water is expensive and not something we can afford to waste by ignoring leaks. As the saying goes, “If you see something, say something!”

Leak Reporting/Water Issues: All leaks should be reported to an ELVD Commissioner HERE, and also by contacting WSO at 603-428-3525

Thank you,
ELVD Board of Commissioners

Water System Update

Posted 9/3/19

The Board of Commissioners wanted to share the most recent update on its water system issues with the residents.

We have had multiple leaks over the last three weeks (an estimated repair cost of $2,400) and WSO still believes there are additional leaks on the back side of the lake still not yet found or repaired. We have had two well pump failures over this same time period (Well #7 and Mary Rowe) (estimated cost of pump replacements of $12,000). Mary Rowe is still down pending its pump replacement. Through this period we have had to truck in water two times prior to today (estimated combined cost of $12,000). We continue to lose ground on the water levels in the tank based on current usage, leaks, and Mary Rowe well still down. , Based on this the District will again need to truck in additional water. This will occur on 9/3. The estimated cost will be another $6,000.

Additional efforts will be occurring toward leak detection efforts. Please continue to honor the OUTSIDE WATER BAN. Please remind your neighbors if you see someone using water for outside uses.

Thank you,
Brett Taber
ELVD Board of Commissioners Chairman


Updated 8/24/19

Due to recent malfunctions with multiple wells with in our system, the water levels of our tank have dropped to levels requiring the district to truck in water in order to meet the needs of our residents. This week alone the expense of trucking in water exceeded $6000 with more water needing to be trucked in on Monday 08/26 at, or about, the same expense to the district. The water in question was purchased from the town of Hillsborough and was reported to the Department of Environmental Services (DES) with all of the water testing requirements to ensure the water meets DES drinking water standards.

The Board of commissioners held an emergency meeting on Tuesday 08/20 to approve the expense of replacing one of the well pumps. In addition, the BOC granted authority to the District Administrator/Board Members to authorize future replacements of critical equipment in the event of an emergency when future failures pose a potential negative financial impact to the district. It is the intent of the BOC's that faster response times when making repairs to our water system will help alleviate the additional expense of trucking in water.

We ask that all residents help us through these troubled times by conserving water where they can. In addition, our water agent (WSO) believes there may be a water leak on the back side of the lake and is having difficulty locating it. We are asking any residents that see potential evidence of a water leaks to contact WSO immediately at (603.428.3525). Residents should also be aware that while we have seen some rain events lately, there hasn't been enough rain to adequately replenish our well water supply.

Finally, the BOC's understands what an inconvenience this is to our residents. We recognize the hardships that the ELVD Community has had to endure and ask for your patience and understanding through these difficult times. We are working closely with our engineering partners at Wright Pierce and are developing long term solutions to the many challenges that face our community.

Thank you,



Posted 7/21/19

Testing was performed on 6/13/19 and that test came back under the reportable value of 10PPB. The value was at that time 9.9 PPB. ELVD received this update on 7/10/19 from WSO Plus. This was included in the July 11, meeting minutes. New parts are due in from what we have been told this week. We can then schedule the media replacement for one of the vessels. This will allow time to plan the next vessel media replacement.


Notice of arsenic maximum contaminant level (MCL) violation

Posted 6/3/19

The ELVD water system recently violated a drinking water standard. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we are doing to correct this situation.

Click Here for Full Report



Posted 4/12/19

On Sunday, April 7, a resident on Ellen Brook Road informed the ELVD that her water had a bad taste and was turning things blue. WSO+ (our water “department”) was informed of the issue immediately. WSO+ went to the residence, obtained a water sample, and tested it. It tested with a very low pH, which meant the pH monitor at the Meeting House Treatment Center was malfunctioning. The problem was corrected, a replacement monitor has been ordered, lines were flushed, and the problem was taken care of. We were not made aware of what the problem was until Monday morning, when a call was placed to WSO+, who informed us it was already fixed.

Your water is perfectly safe. The low pH was leaching copper from the pipes in people’s homes. If you didn’t have copper water pipes, there was no problem; hence the reason for the sporadic nature of the problem occurring.

Any future announcements of interest to District residents will be put on the ELVD web site only.

2019 Consumer Confidence Report (CCR) Emerald Lake Village District

Posted 3/18/2019

The Consumer Confidence Report (CCR) details the quality of your drinking water, where it comes from, and where you can get more information. This annual report documents all detected primary and secondary drinking water parameters, and compares them to their respective standards known as Maximum Con-taminant Levels (MCLs).

Click Here To Read Or Download the 2019 CCR Report


Posted 7/21/19

Testing was performed on 6/13/19 and that test came back under the reportable value of 10PPB. The value was at that time 9.9 PPB. ELVD received this update on 7/10/19 from WSO Plus. This was included in the July 11, meeting minutes. New parts are due in from what we have been told this week. We can then schedule the media replacement for one of the vessels. This will allow time to plan the next vessel media replacement.


February 2019 - Notice Of Secondary Fluoride Exceedance

Posted 3/2/2019


Click Here To Read Or Download the Notice

2018 RFQ Engineering for Water Source Upgrade

Click Here To Read Or Download

February 2018 - DES Notice Of Secondary Fluoride Exceedance.

Department of Environmental Services ("DES") records indicate that the most recent compliance sample result for fluoride, collected within the last three years as specified below, exceeds the secondary maximum contaminant level ("SMCL") of2.0 mgiL:

Click Here To Read Or Download

2018 Emerald Lake Village District - Request for Qualifications

Professional Engineering Services for Public Water Source Alternative and Distribution System Upgrades.

Click Here To Read Or Download

2017 Important Water Information - (ELVD - NHDES )

Click Here To Read Or Download

Fees & Rules

Water Service Rules

New Service Hook-Ups

FEE: $10,000.00 (Ten Thousand Dollars)

Water Hook-Up Permit Application


FEE: $50


NOTE: All property owners and residents are individually responsible for preventing frozen pipe breaks and leaks with loss of treated water for their property, and for all resulting damage plus a $1,000 fine from failing to do so. See Water Services Rules and Regulations Section 4.5.

PLEASE NOTIFY an ELVD COMMISSIONER once you have set up a time with WSO+, so that the district may record the information.


BASE CHARGE: $730.00 annually billed in two instalments through the Town of Hillsborough.

This rate is subject to change. A user rate will be surcharged when individual house metering is implemented.

NOTE: All property owners and residents are liable to pay water charges whether their property is occupied or not. See Water Services Rules and Regulations Section 8.2.

Summary Of Water Project

Background: The Emerald Lake subdivision was originally supplied with wells which connected to predominantly seasonal homes through 2 to 4 inch flexible tubing since the 1960s. This distribution system is failing and inadequate, as the community has grown into more permanent homes with year round residents. Therefore, the District has experienced a high level of leak occurrences which causes loss of treated water and are expensive to repair.

Moratorium: In 2007, the New Hampshire Department of Environmental Services (DES) Drinking Water Division, which regulates our drinking water system, imposed a moratorium on new hookups due to insufficiency of the water supply, a water ban was implemented which restricted nonessential water usage, and a Water System Master Plan study was produced in April 2009.

Issue: These steps addressed the failure of the water distribution system from the wells to individual properties. However, in addition, the District was experiencing deteriorating infrastructure and insufficient capacity to insure continued production of water for an increasing population. The District was also under pressure from DES to upgrade infrastructure and to increase capacity.


Major Water System Components: The current system consists of eight producing wells: Meetinghouse Well at the Gould Pond Road Beach, Hummingbird Well on Hummingbird Lane, Mary Rowe Well off of Mary Rowe Street; plus five wells on Patten Hill which are three wells at the main site and two wells at the end of Patten Hill road. In addition, we have a water storage tank and a main pumphouse facility on Patten Hill, and a treatment facility at the Meetinghouse Wellsite which treats Meetinghouse and Mary Rowe wells. Capacity and flow are now much better through leak detection measures and distribution improvements and meet current standards. However, wells lose production capacity over time, and even though the population levels are stable, a contingency water source plan is being developed.

Infrastructure Improvements: Capacity was added with new Well #11 in 2007. (Note: There are a total of eight wells which are productive). A new Water Storage Tank with a holding capacity of 180,000 gallons was installed on Patten Hill which is still the subject of bond repayments from capital construction financing. A “pumphouse” or main station building was also constructed on Patten Hill in 2012.

Ongoing Infrastructure Improvements: In addition, the District has implemented source protection and security measures by cleanup and enclosure of the wells at Hummingbird Lane and Meetinghouse, and submission of a grant for enclosure and security at Mary Rowe, and the Patten Hill wellsites, in 2014.

Distribution System:

Water System Upgrade Plan: Developed by engineers, the April 2009 Master Plan offers a comprehensive but expensive upgrade to the entire system. Due to the shortage of water and partial ban with new service moratorium in 2006-2007, ways to increase flow were a priority and in 2010 this goal was achieved and the DES new connection moratorium lifted, subject to continuing water conservation efforts. Capacity relates to (1) how much water is generated by the wells, (2) how much is lost through leaks in the distribution system, and (3) efforts of homeowners to conserve water as end users.

Leak History: A high degree of leaks were experienced which have been mitigated by several measures so that the flow rate today is better than it has ever been. The largest project was to replace the aging and inadequate sized distribution lines and mains in a large loop around the lake, which was completed in 2013 at a cost of ap $1.8 million. Leak experience has dropped considerably as a result; however, the branch roads still have leakage and need to be addressed in future. Leak repair costs the District ap $20,000 to $30,000 annually. However, complete upgrade of the distribution system all at once is impossible. Therefore, a phase capital improvement plan for future work is being developed. In the meantime, DES requires ongoing flow tests and leak surveys, as well as conservation efforts.

Water Meters: DES will require individual house metering. To date, due to the efforts by the District to upgrade its system, DES has not imposed a deadline. Individual metering will aid greatly in leak detection and correction. However, it will be a very expensive project. It must be done all at once rather than in phases so everyone stays on the same water billing system, the cost will be increased where there are homes which do not have a basement (which are numerous within the District) since a meter vault must then be installed, and the meters will have to conform to current specifications including automatic reading, and the entire billing system will have to revamped. This project can only be done with bond financing through the State Revolving Fund. Although the District has established a reserve fund for meters, it is currently at a level of only ap $50,000 and engineering estimates for this project are in excess of $1 million. The end result will be a billing system with a base charge to cover and recapture capital improvement and financing costs, with any excess being user based.

Water Quality Reports

Links To Water Conservation Materials

Resources - DES

Resources - NAPUC